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Refund Policy for Yeasmu B2B Wholesale Store

At Yeasmu, we are committed to ensuring your satisfaction with every purchase. Our refund policy is designed to be fair and transparent, taking into consideration the nature of wholesale transactions.

1. Eligibility for Refunds

• Refunds are only applicable to defective or damaged products, or if the wrong items were shipped.
• Refunds will not be issued for products that are perishable, custom-made, or otherwise exempt from returns unless they are defective or damaged.
• Products must be unused and in their original packaging to qualify for a refund.

2. Refund Request Process

• To request a refund, please contact our customer support team within 7 days of receiving the product. Include your order number, a detailed description of the issue, and supporting photographs if applicable.
• Refund requests submitted after the 7-day window may not be eligible for a refund.

3. Return Shipping

• If the refund request is approved, the customer may be required to return the product. The return shipping cost will be the responsibility of the customer unless the product was received in a defective or damaged condition.
• Upon receipt of the returned product, it will be inspected. If the product meets our refund criteria, a refund will be issued within 10 business days.

4. Non-Refundable Items

• Products that are marked as “Final Sale” or “Non-Returnable” on the product page.
• Products that have been used, altered, or are not in their original condition and packaging.

5. Refund Method

• Refunds will be processed using the original payment method used during the purchase. It may take up to 5-10 business days for the refund to appear in your account, depending on your payment provider.

6. Order Cancellations

• Orders can be canceled within 24 hours of placing them for a full refund. After this period, cancellations may not be possible as the order may have already been processed.

7. Dispute Resolution

• In the event of a dispute regarding a refund, we encourage customers to contact our customer service team to resolve the issue amicably. If a resolution cannot be reached, the matter may be escalated as per the legal terms of our service agreement.

8. Contact Information

If you have any questions or concerns regarding our refund policy, please contact us at:

• Email: support@yeasmu.com